Off to a Great Start
We’re approaching the eve of the Xbox Series X’s release, but Microsoft needs you to know a few things first. Published last week was a “list of known issues” that are currently plaguing the upcoming system. Everything from TV connection hiccups to DVD playback has been listed, so be sure to check out the full write-up below.
There’s no word yet on when we might see a fix for these bugs, but it was noted that the Microsoft team is hard at work on fixing the issues as soon as possible.
- 4K/120hz
- Known Issue: If you are using a 4K@120Hz TV that also supports VRR you might encounter no signal or corrupted image when the Xbox is configured for 4K120+VRR. This issue occurs with various TVs from LG, Samsung, or Vizio.
- Workaround:
- Update to the latest firmware on your TV
- If using an LG TV – https://www.lg.com/us/support/software-firmware-drivers
- If using a Samsung TV – https://www.samsung.com/us/support/downloads/
- If using a Vizio TV – https://support.vizio.com/s/firmware-search
- If the issue still persists, also consider trying the following:
- Configure the console for 4K/60 with VRR by going to Setting> General> TV & display options> Video Modes> check the box for Allow variable refresh rate.
- Configure the console for 4k/120 with no VRR by going to Setting> General> TV & display options> Video Modes> uncheck the box for Allow variable refresh rate. The resolution and refresh rates are found under “Display” in TV & Display options.
- If you wish to experience 120hz and VRR, please configure for 1080p/120hz VRR or 1440p/120hz VRR by Setting> General> TV & display options> Video Modes> check the box for Allow variable refresh rate. The resolution and refresh rates are found under “Display” in TV & Display options.
- If you are experiencing a corrupted image, here are your workarounds to reverting back to a safe video mode:
- Restart your console and configure your video modes to one of the listed options above.
- If you’re still experiencing a corrupted image after restart, disable VRR on the TV. Please consult your TV manufactures on how to do this.
- If the issue still persist after steps 1 and 2, perform the video mode reset sequence to get back to a safe state and configure for one of the two options above. To do this, follow the steps on this page here under “Your screen is blank after you turn on the console > Reset your display settings”.
- Update to the latest firmware on your TV
- EA Play app
- Known Issue: The EA Play app will not launch or install on an Xbox Series X|S device.
- Workaround: There is no workaround at this time but we are working with our app partners to find potential resolutions for the future. At this time, the app will only work on an Xbox One generation device.If you are looking for ways to claim your 10-Hour trials for popular games like FIFA 21 or Madden 21 on an Xbox Series X|S device, you can find them in the Store. To do this, go to Store and Search for your game. Select the game desired from the search results and click on the “Free Trial with EA Play” button on the game description page.If you are looking to play full games included with your EA Play subscription, you can access them in My Games & Apps > Full Library > EA Play.
- Game Captures
- Known Issue: Some users will see HDR captures appearing too dark when captured on Xbox Series X or Xbox Series S.
- Workaround: There is no known workaround but a fix will be coming soon in a future console update.
- BBC iPlayer app
- Known Issue: The BBC iPlayer app will not launch or install on an Xbox Series X|S device.
- Workaround: There is no workaround at this time but we are working with our app partners to resolve this. At this time, the BBC iPlayer app will only work on an Xbox One generation device.
- Q: Why isn’t the BBC app available on Xbox Series X|S?
- A: Many of your favorite streaming apps like Netflix, Disney+, Spotify, YouTube, Amazon Prime Video, Twitch, Sky, Now TV and more, are on the Store waiting for you when you boot your new Xbox console. There are a small number of apps that are not yet available – like BBC iPlayer – but we are working with partners to add these as soon as possible.
- DVD & Blu-ray playback
- Known Issue: Some users may insert a DVD or Blu-ray into their console and encounter a black screen.
- Workaround: If you are experiencing this, simply remove the disc from the console, restart the console, and then re-insert the disc into the console to watch your disc.
- PeacockTV app
- Known Issue: Some users will experience occasional pixelated frames while using the PeacockTV app on Xbox Series X or Xbox Series S.
- Workaround: There is no known workaround at this time but the proper teams are working on a fix to be included in a future update.
- Quick Resume
- While Quick Resume is fully operational with thousands of titles, we are aware a select number of Optimized titles may be experiencing issues with this feature. To ensure the best possible experience for our fans, we’ve disabled the feature for these titles and are working as quickly as possible to fix this at the platform level.
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