PS4 Pro Suffers Widespread TV Connection Failures
The PS4 Pro is here and has sold extremely well according to early sales figures but there seems to be a little snafu in the process. Reports are surfacing that people are having a bit of a hard time getting their fancy new consoles connected to their TVs. Wires connected to all the right places, power on and… black. No signal is being sent to that fancy new 4K TV you bought for the occasion. Now if that isn’t a bit of a piss off I don’t know what is.
Not limited to one brand of TV the problem seems to be hitting every brand you can think of from Philips, Sony, Vizio, Samsung, and LG as well as having issues with various home theatre receivers and sound bars. Adding insult to injury it looks like other users are reporting that while they can at least connect to the TV the PS4 Pro console isn’t recognizing their TV as being 4K HDR capable.
According to further reports from users, there seems to be no real consistency as to which TVs experience the problem. One user will report no problem while another is screaming bloody murder and they both own the same model television. Â This would lead you to believe that it has a lot less to do with the TV and a lot more to do with something not firing in the PS4 Pro.
It’s not uncommon to see the odd issue when a new console releases but this one is so bad that on the PS4 Pro’s launch day it already had a response from Sony on the EU PlayStation Forum. An Online Support rep for Sony by the name of KingGobbo acknowledged the problem and suggested a temporary fix involving booting up in Safe mode to switch DRM setting from HDCP 2.2 to 1.4. Pretty ridiculous when you just shelled out $400 for a new console.
What’s worse is that neither party, either Sony or the TV manufacturer, seems to want to take responsibility. Over on the PlayStation forum users are being told this issue is ‘due to some compatibility limitations of some TV models with 4K and HDR content’ where they are further advised to contact the manufacturer about what they are calling a ‘compatibility limitation’.
Of course, when the manufacturer is contacted it looks like more often than not the consumer is being cattle prodded right back to Sony and the PS4 Pro. Not ideal for anyone, quite obviously.
Undoubtedly, Sony is frantically working on a fix behind the scenes and we’ll keep our ears to the ground for when that happens. Did you pick up a PS4 Pro? Are you having issues?