It may have caused a lot of rage for its repeated delays, but Cyberpunk 2077 has proven that sometimes a delay is for the best. Despite CDPR’s best intention the release – especially on the PS4 and Xbox One – has been buggy, with textures taking longer to load than expected, reducing the game’s visual quality, and other bugs such as people falling through the ground after car accidents or repeated crashes.
CDPR understood the upset this has caused, and took the big step of telling affected gamers to get refunds for the game. Unfortunately, Sony clearly weren’t consulted on this decision, as their strict returns policy is being adhered to – that is, if you’ve started to download or stream the game, a refund isn’t possible unless the game is faulty.
The issue is that, while the game is faulty, many people approaching Sony for refunds are instead being asked to wait until the game is patched to improve its quality, with the first such patch expected this week. This is coming as a bitter pill to many players – again, this is one of the most anticipated games of the year and has finally been released after numerous delays, with the game initially due for a release in April. The game’s also had a seven-year-long development cycle, originally slated for a release on the very consoles which it’s now having issues playing it. Keep in mind that this occurs even on the PS4, which has been the home of such titles as The Last of Us: Part 2 and Ghost of Tsushima, both games which were heavily praised for their visuals.
Of course, some people are still getting some success and getting refunds. These could be high profile individuals or people who can definitively prove the issues they’re having. It could all be down to who handled your request. Regardless, if you’re dissatisfied and Sony won’t refun you, you can email firstname.lastname@example.org before December 21 to put your case forward.