Bonnie Ross Gives Us All a Status Update on Halo: The Master Chief Collection

Fans of Halo have been looking forward to The Master Chief collection for sometime, but since launch it has been plagued by some pretty serious Match Making issues as well as some single player bugs.

We reviewed that game here at COG and had high hopes, but unfortunately things have been rocky since day one to say the least.  That issues have not gone unnoticed by Bonnie Ross, Studio Head of 343 and she has issued a public statement.  Instead of summing up her words we thought it was best to put her full statement below and let you decide how to feel.  So, without further ado:

On Nov 11th we released Halo: The Master Chief Collection.  The goal being to create a tribute to Halo fans around the world, and to celebrate the Master Chief’s debut on Xbox One.  With the initial release of Halo: The Master Chief Collection, however, we have not delivered the experience you deserve.  I personally apologize for this on behalf of us all at 343 Industries.  Our team is committed to working around the clock until these issues are resolved.

While our team works on continual improvements and towards solutions, my commitment to you is that we will take care of all owners of Halo: The Master Chief Collection.  Our primary and continued focus is first on fixing the issues at hand.  Once we’ve done that, we will detail how we will make this right with our fans.

On the matchmaking front, we have encountered unexpected issues that were not apparent in our internal test environment and that have resulted in a frustrating experience, including long matchmaking times and low session success rates.  Within 343 Industries and Xbox, I can assure you that resolving these issues is our #1 priority.  We continue to partner with the Xbox platform team to analyze all data to make ongoing server-side adjustments to continually improve the matchmaking experience.  We are also preparing additional content updates that will address existing campaign, UI, and other issues to improve the overall experience.  With each update we will carefully analyze data to confirm that the improvements we’re seeing internally are also happening with fans at home.

Know that we’re trying to be as nimble as possible to put fixes in place.  We are planning multiple server-side tweaks and game content updates over the coming weeks.  Looking forward, I want to give you a high-level cadence of the latest updates we’re currently working on.  Development and testing of our latest content update continues and we are on track for release later this week. We will update you on the status and patch notes of the content update once we have a better understanding of our release window.  Only through making changes on both the “server side” (matchmaking and other server rulesets) and, via content updates (to the game itself), can we make the significant progress we’re working towards.  And in the interest of expediency, we’re attacking the problem from both sides, non-stop.

As we have been, we will continue to post the details of our updates and other adjustments on Halo Waypoint. Please check our forums at the latest details as we roll out further fixes.

Please accept my heartfelt apologies for the delay and for the negative aspects of your experience to date.  We’re doing everything in our power to resolve it as quickly as possible.


Bonnie Ross – Studio Head, 343 Industries

So there you have it.  We know of more then a few people that have seen improvements, but not everyone is as lucky.  It’s great that Ms. Ross has taken to the ‘interwebz’ to voice her apology, but we hope that the noted issues gets fixed soon so everyone can completely enjoy The Master Chief Collection.

Source: Xbox News